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Refund Policy

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Refund Policy for Instascience.org

Last updated: August 29, 2025

At Instascience.org, we want our readers and customers to have a satisfying experience. This Refund Policy explains when and how refunds apply to purchases made on our website https://www.instascience.org.

1. Digital Products (Magazines, E-books, PDF Issues)

  • All digital products (including downloadable magazines, e-books, and posters) are non-refundable once purchased or downloaded.

  • If you experience technical issues accessing your digital purchase, please contact us at [your support email]. We will assist you with re-downloads or access fixes.

2. Subscriptions

  • Subscriptions (monthly, quarterly, yearly) can be canceled anytime.

  • Cancellations will apply to the next billing cycle—no partial refunds will be issued for the current active subscription period.

  • If you cancel before renewal, you will still have access to the content until the end of your billing term.

3. Physical Products (if applicable in future)

  • Refunds or replacements are available only if the product arrives damaged, defective, or incorrect.

  • To request a refund or replacement, contact us within 7 days of delivery with proof (photos or order details).

  • Items must be unused, in original packaging, and returned (if required) before a refund/replacement is issued.

  • Shipping costs are non-refundable unless the error was ours.

4. Refund Process

  • Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

  • We will notify you via email once your refund has been processed.

5. Non-Refundable Situations

Refunds will not be issued if:

  • You purchased a digital product and later decided you no longer want it.

  • You failed to download a product before its availability expired.

  • Subscription renewals were charged before cancellation.

  • Physical items were damaged due to misuse or after the 7-day return window.

6. Contact Us

If you have any issues with your order, please reach out:

Instascience.org
📧 Email: editor@instascience.org
 

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